FAQ

Frequently asked questions

General

We process and ship orders directly from our trusted suppliers. Orders are packaged securely and dispatched within 2–3 business days after payment is confirmed.

Standard shipping usually takes 7–14 business days, depending on your location. You will receive a tracking number by email once your order has been shipped.

Yes! We offer free shipping on all orders over $50 USD. Orders under $50 have a flat $5 shipping fee.

Yes. As soon as your order is shipped, you’ll receive a tracking link by email so you can follow your package every step of the way.

We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, and with original packaging. If your product arrives damaged or defective, we’ll replace it at no extra cost.

To start a return, email sales@ewaglows.com with your order number and details.

We accept all major credit/debit cards and PayPal. Payments are processed securely.

Some products are USB powered, while others can use 3x AA batteries (not included for safety in shipping). Product descriptions list power options for each item.

Orders can be canceled or modified within 12 hours of purchase. After this window, the order may already be processing and cannot be changed.

Currently, we ship to most major countries worldwide. If you are unsure whether we deliver to your country, email us at sales@ewaglows.com before placing your order.